2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website or email
- Request a quote or consultation
- Engage our services
- Email: info@artbitsolutions.com
- Fill out forms on our website
Personal information may include:
- Full name
- Email address
- Phone number
- Company name and position
- Mailing address
- Business information
- Project requirements and specifications
2.2 Payment Information
When you engage our services, we may collect:
- Billing address
- Payment method details (processed securely through third-party payment processors)
- Transaction history
- Email: info@artbitsolutions.com
- Invoice information
Note: We do not directly store complete credit card information. Payment processing is handled by secure third-party payment processors.
2.3 Project-Related Information
During service delivery, we may collect:
- Content, images, and materials you provide for projects
- Login credentials for platforms where we perform work (handled securely)
- Business data relevant to project completion
- Feedback and communication regarding projects
2.4 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visit
- Clickstream data
2.5 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve website functionality and user experience
- Analyze website traffic and trends
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Service Delivery
- To provide, maintain, and deliver our services
- To process transactions and send transaction notifications
- To manage and complete projects
- To communicate about project progress and requirements
3.2 Business Operations
- To respond to inquiries and provide customer support
- To send administrative information, updates, and service announcements
- To process payments and maintain financial records
- To manage our client relationships
3.3 Improvement and Development
- To understand how our website and services are used
- To improve our website, services, and user experience
- To develop new features and services
- To conduct analytics and research
3.4 Marketing and Communication
- To send promotional materials and newsletters (with your consent)
- To inform you about our services, special offers, and updates
- To showcase our work in portfolio and marketing materials (with appropriate permissions)
3.5 Legal and Security
- To comply with legal obligations and regulations
- To protect our rights, property, and safety
- To prevent fraud and maintain security
- To enforce our terms and conditions
4. How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing
- Email delivery and communication
- Analytics and performance monitoring
- Cloud storage services
- Project collaboration tools
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If artBit Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information when required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to government requests or court orders
- Enforce our agreements and policies
- Protect the rights, property, or safety of artBit Solutions, our clients, or others
- Detect, prevent, or address fraud, security, or technical issues
4.4 With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- Secure socket layer (SSL) encryption for data transmission
- Secure storage systems and databases
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
5.2 Limitations
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
5.3 Data Portability
You may request a copy of your personal information in a structured, commonly used format.
5.4 Deletion
You may request deletion of your personal information, subject to:
- Legal obligations requiring retention
- Legitimate business needs
- Incomplete transactions or ongoing services
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
10. Third-Party Websites and Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Email Communications
We may send you:
- Transactional emails related to your projects and services
- Administrative emails about account or policy updates
- Marketing emails about our services and promotions (with consent)
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Legal or regulatory changes
- New features or services
- Feedback from users
13. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
artBit Solutions
Email: info@artbitsolutions.com
Phone: +8801332909492
Address: Nowdapara Bazar, Sopura, Rajshahi, Bangladesh
Website: artbitsolutions.com
For Privacy-Specific Inquiries: Please include "Privacy Inquiry" in your email subject line to ensure prompt attention.
